Frequently Asked Questions

How do I contact my care team if I need support?

Your care team at Family Service Center is here for you. If you are feeling unwell or are experiencing new or worsening symptoms, please call 409-762-8636 or email your provider directly so we can provide timely support and guidance.

Yes. You may reach your care team by phone or email. For more immediate concerns, we encourage calling to ensure timely support. Email is a great option for non-urgent questions or follow-up communication.
If you are unsure who to reach, you can call our main line at 409-762-8636, and our team will connect you with the appropriate staff members.

We encourage you to call whenever you have questions, concerns, or need guidance, especially if you are experiencing new or worsening symptoms. Our team is here to support you every step of the way.

Yes. Your care does not stop at your appointment. Family Service Center is here to provide continued support, resources, and guidance whenever you need it.

If it has been more than three months since your last visit, please call 409-762-8636 to speak with our intake team and reestablish services. We are here to make your return as smooth and supportive as possible.

Patient Portal

Easy, Secure, and Convenient Access to Your Care

What Can I Do in the Patient Portal?
  • View Upcoming Appointments
  • Upload Documents Securely
  • Request Demographic Changes
    • Address
    • Phone Number
    • Email Address
    • Emergency Contact Information
  • Send Secure Messages to the Clinic
  • Available 24/7
  • Secure and confidential
  • Reduces paperwork
  • Convenient communication with clinic staff
  • Easily submit requested documents from home

Frequently Asked Questions

How do I sign up?

An email is required to sign up. Our staff will provide an invitation to create your account.

No. The Patient Portal is free for all patients.

Yes. The portal is designed to protect your personal health information.

You may view upcoming appointments. Please message the clinic through the portal messages to cancel or reschedule appointments unless otherwise instructed.

Contact our office if you need to reset your password during normal business hours at 409-762-8636.

Messages are reviewed during normal business hours. Response time will be between 24-48 hours.

The Patient Portal is NOT monitored for emergencies.

If you are experiencing a medical or mental health emergency:

  • Call 911
  •  Call or text 988 (Suicide & Crisis Lifeline)
  • Go to the nearest emergency room
  • Galveston County Mental Health Deputies (409) 766-2324
  • Gulf Coast 24hr hotline (866) 729 -3848

Our staff is happy to assist you with:

  • Portal Registration
  • Password Resets
  • Document Uploads
  • General Questions
Contact our office during normal business hours for assistance.

Stay Connected to Your Care — Sign Up for the Patient Portal Today!

Request an Appointment

If you are ready to make an appointment, select a button on the right. If you have questions about FSC Galveston appointment process, our information page may be the best place to start.